QUOTE OF THE WEEK
 

Adminsitrative Tip

Quote of the Week

“Labor is still, and ever will be, the inevitable price set upon everything which is valuable” ~ Samuel Smiles

"Being powerful is like being a lady. If you have to tell people you are, you aren’t."
~ Margaret Thatcher

"Be thankful for problems. If they weren't so hard, someone with less ability might have your job!" ~Unknown

“If you want to get out of the pit, stop digging.”-- Ernesto Santos-DeJesus 

“Our comfort zones can be our greatest enemy to our potential.”-- David Cottrell

“We are not put on this earth for ourselves, but are placed here for each other. If you are always there for others, then in time of need, someone will be there for you.”-- Jeff Warner 

“Rank does not confer privilege or give power. It imposes responsibility.”-- Peter Drucker

“Remember that who you're being is just as important as what you're doing. Focus on the attitude behind your behavior.”  --  Barbara “BJ” Hateley

"Bicycling has done more to emancipate women than anything else in the world. I stand and rejoice every time I see a woman ride on a wheel. It gives women a feeling of freedom and self-reliance."  ~Susan B. Anthony, suffragist, 1896

“We learn...
10% of what we read
20% of what we hear
30% of what we see
50% of what we both hear and see
70% of what is discussed
80% of what we experience personally
95% of what we teach to someone else”
                                                      ~William Glasser

“It takes struggle, a goal, and enthusiasm to make a champion.”—Norman Vincent Peale 

“You get the best efforts from others not by lighting a fire beneath them, but by building a fire within.”-- Bob Nelson

"Those who are lifting the world upward and onward are those who encourage more than criticize." -- Elizabeth Harrison

“Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.”   --Sam Walton

“Success doesn't come to you – you go to it.”   -- Marva Collins

“You cannot push anyone up a ladder unless he is willing to climb it himself.” - Andrew Carnegie

“The hallmark of a well-managed organization is not the absence of problems, but whether or not problems are effectively resolved.”  - Steve Ventura

“You earn the right to expect recognition by giving it! It’s that simple.” -Eric Harvey 

“To the daring belongs the future.” -- Emma Goldman

“While we may never be completely free of all bias, we can work toward communicating in bias-free ways.”
-Leslie C. Aguilar

“Words to live by are just words…unless you actually live by them.”
- Eric Harvey and Steve Ventura

“Real integrity is doing the right thing, knowing that
nobody’s going to know whether you did it or not.”
-- Oprah Winfrey

“In all things, be willing to listen to people around you. None of us is really smart enough to go it alone.” -- John Clendenin

   
 
ADMINISTRATIVE TIP
 

8 Salary-Talk Traps to Avoid
By Rachel Zupek

Breaching the subject of salary with your boss is never an easy feat. Unfortunately, it's never as easy as the simple, "Ask and you shall receive" theory.  Ask for too much too soon and you could label yourself as greedy. Ask for too little and risk selling yourself short of what you deserve and earning less than what you're worth.

A common problem workers face when negotiating a boost in their salary is finding the right way to do it. Using the right words, in the right place, at the right time are all key elements to bargain the income you ought to have.

Here are eight common salary-talk traps and tips to be conscious of when bargaining your way to a higher paycheck, according to "Six-Figure Salary Negotiation."

1. Do your homework
2. Asking for more money
3. Pay me more or I'm outta here!
4. When you need to make more money

For Full article click here 

Getting Organized; Minimizing Wasted time; and Keeping those documents in check!
Excerpted from the January/February issue of PROFILE. Copyright © 2002 Communication Resources, Inc.

Organizing e-mail files
“After deleting e-mail and later wishing I had it, I began saving it for future reference. Soon I had scores of entries to scroll. Then I discovered I could organize!” Many e-mail programs offer the option of creating labeled folders in which to save both received and sent e-mail. If all your e-mail now goes into one mailbox, you will enjoy the effectiveness of organization by folders. Individual folders can be created for each week
or month, for each person with whom you regularly correspond, or for each topic with which you routinely deal. These folders work just like those in other software programs and allow you to quickly find what you need.

Controlling Phone Calls
“I was spending too much time on incoming phone calls, so I decided to keep a two-week log of those calls. The log identifies who called, why, and the time spent.”Once armed with this information, set a time limit for certain calls; an egg timer can be used as a cue for wrapping up. Use businesslike but friendly phrases to signal the conclusion of the conversation: “Before we hang up, let me be sure I have this right” or
“Let me get right on this. Can you call me back for follow-up tomorrow?”
Control outgoing calls too. Start with the purpose of your call. Instead of, “Hi. This is Ann. How are you doing today?” try “Hello. This is Ann. I have the information you asked for.” You may even mention your time limit: “I’ve got just two minutes but I wanted to run this by you…”Predetermined hand signals (for a short call, long call, or emergency call) can be helpful
when one staff member is on the phone and another member walks in.

Administrative Tips for Success!
Compliments of … Bonney Staffing Center

Willing To Train Another To Take Your Place
If you are inwardly secure in your job, its best to see that someone else knows what you do and how you do it. This means training a co-worker or subordinate to take over when you must be absent due to illness, travel for your organization, are on vacation, or when the opportunity for advancement comes your way. This foresightedness is advantageous to you because your work will not pile up while you are gone. And it is advantageous to your executive who will not panic at the thought of your being away. Because you recognize the value of a desk manual in the training process, keep yours up to date and use it as a training aid. The contents of your loose-leaf desk manual should include current information on instructions and procedures relative to your duties. A well-organized manual appropriately indexed for ready reference might include topics such as: business associates, clients or customers, correspondence, data processing, forms, filing, office supplies, ne ws releases, personal data, public relations, subscriptions, telegrams, telephone numbers, travel and word-processing. 

Click here to view full article. 


Responsibility: 

Ever wonder who THEY are? THEY seem to be everywhere. THEY must be a big and powerful group with a great deal of influence, because we sure do talk about them a lot:
“They should know better!”
“That’s their problem!"
“They need to do something about this!”
“It’s all because of them!”
“They’re the ones who fouled things up!”

No need to ask if those sound familiar. Who among us hasn’t pointed a finger at THEM before? “They” and “them” are common pronouns – part of normal, everyday speech. We utter them all the time. And when it comes to building good character and walking the talk, they may be the absolute worst words in our language. Why? Just look at what “they” and “them” mean: OTHER PEOPLE, SOMEONE ELSE. You don’t have to be a genius to know that those words are dripping with non-responsibility.  Maybe it’s time we all did some word switching. Imagine what would happen – think of how our perspectives might change – if we stopped using “they,” “them,” and “their” altogether, and instead used “we,” “us,” and “our.”
Let’s see:
“WE NEED TO DO SOMETHING ABOUT THIS!”
“THAT’S OUR PROBLEM!”
“IT’S UP TO US!”
“WE NEED TO DO WHAT’S RIGHT!”

See and feel the difference?
So, the next time you catch yourself starting to say or think the T-word (“they”), use “we” instead. After all, the first step in meeting our responsibilities as adults is acknowledging that we have them. You know, pointing the finger at them probably is a waste of time, anyway. We’re beginning to think they don’t exist. Because…
Every time we’ve gone looking for “them,” all we’ve found is US!

From WalkTheTalk.com

212° Courage

Courage is…
• Following your conscience instead of “following the crowd.”
• Refusing to take part in hurtful or disrespectful behaviors.
• Sacrificing personal gain for the benefit of others.
• Speaking your mind even though others don’t agree.
• Taking complete responsibility for your actions…and your mistakes.
• Following the rules – and insisting that others do the same.
• Challenging the status quo in search of better ways.
• Doing what you know is right – regardless of the risks and potential consequences.

From WalkTheTalk.com

Communication Recovery – Six Step Model

Have you ever said something unintentionally offensive and wished you could take it back? If so, you know how awkward it feels when communication goes awry. And it does from time to time. Even with the best of intent to be inclusive, you might say something biased, stereotypical, or exclusionary. You can choose to ignore it and hope no one notices. (Guess what – it was noticed!) Or, you can employ a strategy for recovery. Communication Recovery includes six quick steps and takes thirty seconds or less:
1. Accept the Feedback – Give some sign that you are open to the input, such as listening to and thanking the gift giver.
2. Acknowledge Intent and Impact – The most important thing here is to recognize the negative impact of your statement or behavior on the listener, regardless of your good intent.
3. Apologize – Say “I’m sorry” or “I apologize,” and do so sincerely.
4. Ask Questions for Clarification – If you don’t understand the feedback you’ve been given, ask questions for greater clarity.
5. Adjust / Change – State or demonstrate what you will do differently. A clear sign that you’ve accepted the feedback is to not repeat the offense.
6. Move Forward – Recovery is a quick process. You don’t need to linger. Move on once the listener is ready.   

Of all of these, Accept the Feedback and Apologize may be the most powerful. In its simplest form, recovery sounds like this: “Thanks for telling me. I’m sorry.”

– From Leadership Lessons by WalkTheTalk.com 

Your ability to negotiate, communicate, influence, and persuade others to do things is absolutely indispensable to everything you accomplish in life. The most effective men and women in every area are those who can quite competently organize the cooperation and assistance of other people toward the accomplishment of important goals and objectives.   ~Brian Tracy

100% Responsibility
By William Frank Diedrich, From LeadershipArticles.net

You already know you are responsible for your own behavior, thoughts, feelings, and your life. You know that it is not what others do, but your interpretation of what they do that creates your reaction. You know these things, and sometimes you forget these things. When you find yourself blaming, resenting, or condemning someone, you have forgotten. 100 % responsibility goes beyond being responsible for just you, and it is a powerful way to view the world.

Those of us who have sought to increase our well-being and effectiveness in life know that we can only control ourselves. In a relationship, personal or professional, we can only control what we think, say, and do. The other half of the relationship is up to the other person. To accomplish this mindset, to be independent of the opinions of others, yet still be caring toward them, is a great thing. Yet, it is not 100% responsibility.

100% responsibility means I am responsible for everything. If I am the leader of an organization, I am responsible for the feelings, behaviors, productivity, and quality of everyone in my organization. If I am a spouse and parent, I am responsible for the feelings and behaviors of everyone in my family. If I am an athlete, I am responsible for the performance of everyone on my team. This may sound like a heavy burden, but it is not. 100% responsibility is the way to freedom and greater effectiveness.


Networking Tips
From http://www.passionsaving.com/workplace-tips.html  

Four tips on what to say when you need to say something and there's nothing that needs to be said:

1) Understand that you are doing the other person a favor by "breaking the ice" and engaging in small talk. In the sorts of circumstances in which small talk is called for, both parties are seeking to engage in some sort of social interaction. Just about everyone feels awkward doing this. The odds are good that the other party to the conversation will feel gratitude to you for taking a chance at getting the conversational ball rolling.

2) Make your first move with your second move already planned. For example, you could ask "Do you have vacation plans this summer?" You should be prepared to discuss your own vacation plans in the event that the other party responds by saying "No, I don't" or "No, do you?."

3) The ideal thing is to get the other person talking because as he or she talks he or she will become more comfortable. So don't ask questions for which it is likely that you will be required to employ your Step Two. Most people have something to say about vacations, so asking about vacations is a good conversation starter. Asking about classical music is not a good bet unless you pick up some clue that the other party to the conversation has an interest in it.

4) Be a little bold. There are good reasons why the conventional wisdom is to avoid discussions of religion and politics. But you want to avoid the cliché of commenting on the weather if at all possible. Talk about an experience that you had recently that was a bit out of the ordinary or express an opinion that is not likely to offend anyone but which is a little off-center. Small-talk conversations are not the place for truly bold statements. But it usually takes a statement with at least a little bit of life to get them started.

 

Play 10 Strategic Ways To Be Time Rich And Stress Free
From Leadership Articles.net

1. Retrain your self-talk; remove selfish from your vocabulary and replace it with self-care.
2. Give yourself time for delays and unexpected events.
3. Balance out your commitments.
4. “No” is not a bad word, in fact, it's not only a complete sentence it's a great stress reducing word.
5. Maximize your commute and errands.
6. Improve your home environment one room at a time.
7. Being spontaneous is a very exhilarating feeling that gives you a real sense of freedom.
8. Highlight those time wasters.
9. Under promise and over deliver.
10. Define what life and work without stress would look like to you.

To read ways in depth click here


Leadership Lessons

Today's Topic: Courage

Question: What does “courage” have to do with being a person of good character…with someone who stays true to honorable principles and noble values? Answer: EVERYTHING!

You see, being values-driven means two things:
1. Doing what’s right
2. Taking a stand against what’s wrong 

Unquestionably, both of those require guts, nerve, and fortitude…they require courage. And individuals who do them consistently are truly courageous people. With that as a given, each of us needs to think about, and answer for ourselves, one simple question: How courageous am I?

Courage is…
• Following your conscience instead of “following the crowd.”
• Refusing to take part in hurtful or disrespectful behaviors.
• Sacrificing personal gain for the benefit of others.
• Speaking your mind even though others don’t agree.
• Taking complete responsibility for your actions…and your mistakes.
• Following the rules – and insisting that others do the same.
• Challenging the status quo in search of better ways.
• Doing what you know is right – regardless of the risks and potential consequences.

From WalktheTalk.com

 

A Network
From Gender Equity or Bust! On the Road to Campus Leadership with Women in Higher Education
By Mary Dee Wenniger and Mary Helen Conroy

Instead of just relying on one person for advice or support, create a network of supporters and advisers.  They provide better feedback on how you’re perceived, whom you should be aware of or alerted to, what associations are beneficial or detrimental, when the climate is right for making a move, or what’s becoming a campuswide issue.
 
With a network you actively take control of your career rather than continue the more passive role of a protégée. Of course, you let your network know your work-related concerns and problems so that they can advise you in the proper context and support your goals.  Advisers can be on campus or out in the world.
 
Networking requires investing time and energy, precious commodities for those busy promoting their own careers, so you respect their values.  In addition, building a relationship with another involves taking risks.  To merit the time and risk invested, your potential and personal abilities and skills must appear worthwhile.

 

Push Your Co-workers Harder:
From Office & Professional Employees International Union
 

It’s easy to take on tasks yourself, harder to organize others to take action. A good workplace activist gets as many people involved as possible doing as much as possible. But you need to ask. It’s not enough to bug people to be more active. You need to ask them to do specific assignments…until it becomes natural to take on more without being asked. Don’t push so hard though that your co-workers avoid you! Know when to stop and try another tactic.

From: The 7 Habits of Highly Effective People

Taking a few minutes each morning to review your schedule can put you in touch with the value-based decisions you made as you organized the week as well as unanticipated factors that may have come up.  As you overview the day, you can see that your roles and goals provide a natural prioritization that grows out of your innate sense of balance. It is a softer, more right-brain prioritization that ultimately comes out of your sense of personal mission. 

Thinking and Feeling Communication Styles
From http://webhome.idirect.com/~kehamilt/ipsycom.html

Communicating with Thinkers
A. The Sunny Side
• thinker enjoys theoretical issues-debate-discussion
• they are objective-downplay personal
• they are critical and objective
• they are fair, rational, precise
• they are goal oriented-don't like to waste time
B. The Shadow Side
• thinker can be cold and impersonal
• they can be tedious to others
• their ideas can be impractical or useless
• they may be too critical
• their logical side can be limiting- some beliefs not based on logic

Communicating with Feelers
A. The Sunny Side
• feeler interaction is personal and subjective
• they are friendly
• they consider values and effect on other
• they are emphatic and emotionally persuasive
• they are receptive to others and inviting
B. The Shadow Side
• feelers can be time wasters and may lack objectivity
• they can be overwhelmed by enthusiasm or emotion
• they can have difficulty expressing negative emotion

Tips for Thinkers (communicating with feelers)
• Make communication personal and relevant and meaningful
• Be more appreciative of another comment; explore the feeling
• Expand communication messages-don’t sound like a computer
• Make room for non-rational/paradox-life to be lived not solved

Tips for Feelers (communicating with thinkers)
• Get to point-omit friendly chit chat
• Be more objective-take self out-speak their language
• See both sides-evaluate pros and cons
• Focus on content-avoid touchy feely

Coaching Tips for On and Off the Court

Building Relationships
• Set up regular one-to-one meetings to develop a relationship and give the employee an opportunity to share with you.
• Do not compare the performance of the person you are coaching to the performance of someone else. Treat each individual as a unique situation and adjust your training style accordingly.
• Never start coaching until you have a relationship working with your client and never stop working on the relationship until you stop coaching.

Coaching Conversations
• Avoid giving advice. Advice usually brings out the 'yes, but...' response. Instead, try to provide information which the person can use to chart their next course of action.
• The most important tip is to never de-motivate the trainee. We often tend to do so by unconscious body language.
• Keep it simple and keep it brief - ALWAYS.

Establishing Credibility
• Admit failure. Model a key component of lifelong learning by being honest with your own performances and using them as an opportunity for learning. I saw a teacher of mine make a huge mistake in class, and rather than lose his cool, he used the experience as at teachable moment on recovering from errors, and spontaneity.

To view more tips click here

 

Strategies to Reduce Burnout

1) Get backup. Serve only on committees with at least one other woman.  It reduces harassment and provides a witness for any that occurs.
2) Attend one-for-two with regrets.  Review the agenda, then go to only the meetings where you want to vote.  Women need to practice skipping a meeting without a good excuse; men do it all the time.
3) Expose the secret society. One way the old boys control committees is to make key decisions on the golf course or over a drink.  You can “out” the symptoms by questioning how decisions are made or why criteria are applied inconsistently.
4) Go with the horses that are running. Spend your time on those you might be able to influence: the well-intentioned, the politically correct, and sensitive New Age guys.  Don’t waste more energy on blatant or closet misogynists than it takes to neutralize or contain them. 


-- Sarah Gibbard Cook from Gender Equity or Bust!

 

How to Deal With a Negative Coworker: Negativity Matters

Some people exude negativity. They don’t like their jobs or they don’t like their company. Their bosses are always jerks and they are always treated unfairly. The company is always going down the tube and customers are worthless. You know these negative Neds and Nellies – every organization has some – and you can best address their impact on you via avoidance.


To learn how to deal with negative coworkers click here

Are we there yet?

This question comes from a voice from the backseat, yanking us back to the reality that no, of course we aren’t there yet. But we’re driving down the road, scanning the environment and making progress. Eventually, we’ll reach a critical mass and change the value system of higher education, as has already happened on some campuses…"When are we gonna be there?" our inner voices beg for some sort of validation that we are, in fact, on the right road and about to arrive at our destination.

-Gender Equity or Bust!

Know Yourself Well

Be grounded in principles, have integrity, and understand your values as guides in difficult and politically sensitive situations. No administrative position is easy. Pressures come from all directions. Without a firm internal belief system to guide your actions, you'll find yourself acting inconsistently.

-Marlene I. Stather and Sharon Siverts

Keep Your Commitments
From WalktheTalk.com

Dependable. Reliable. Trustworthy. Do those words describe you? If asked, would your team members say that your word is “good as gold”? The answer to each of those questions needs to be a resounding “yes” if you are going to be the kind of leader that others will follow.

All successful leaders place a premium on keeping their promises and commitments. If they say they’ll do something – whether “important” or seemingly insignificant – they remember it…and they DO it. They count on the fact that people can count on them. And they understand that statements like…

I was gonna,
I meant to,
I haven’t forgotten,
I’ll get to it soon…

all translate the same way: I JUST DIDN’T DO IT!

Those are excuses. They’re close to meaningless. Each time they’re uttered, they chip away the trust and confidence employees have for their management. And when those two factors are gone, so is your ability to lead.

The good news: With few exceptions, all leaders really do intend to keep “their word” and their promises. The bad news: Good intentions alone won’t take you very far. You get no “points” for them. Points come only when you deliver.

So don’t make promises lightly…don’t make ones you can’t (or really don’t intend) to keep…don’t mislead the people that ultimately will determine your success. And when you do make commitments, write them down, check them frequently, do whatever it takes to make good on them. Earn the right to expect others to keep their word by keeping yours.

What Integrity Means
By Terry Cole-Whittaker from School for Champions.com

Integrity means to be who you are. Being true to one's self, one's values, beliefs, and standards is essential when it comes to spiritual success. Everywhere around us people and situations are pulling at us to forget our priorities and fall back into old unwanted, unsatisfying and unproductive ways. That is why it is difficult to make the changes we would like. If we are to be, do and have what is important to us, we must be strong and courageous and therefore hold our own in any and all circumstances.
Questions you may have are:
• How can you be who you are and still please others?
• How do you deal with forces pulling on you?
• What is the best way to be strong?

1. Is seeking approval worth it?
2. Goals require sacrifices
3. Be true to yourself

Points to remember:
1. Avoid compromising situations
2. Keep your conversation on a high level and do not succumb to theirs
3. Keep your goal in mind and act accordingly
Then you should have integrity.

To read full article click here.